How to Order
Order Options:
Select the product you want by clicking the ADD TO BASKET button. The default quantity is 1. You can change this on the product page before clicking the ADD TO BASKET button or later on the checkout page.
You can then place your order through our secure website (SSL = https://) or by telephone or by e-mail. NOTE: If you place your order by email, please don't send credit card details. We will call you to arrange payment.
The estimated delivery times are stated on the product page on the website. We will send you an email when the product is ready for delivery.
You can order using the following methods:
- Web site: This is a fast and secure way to order. All major Credit and Debit cards are accepted via PayPal.
- Telephone: Call us on 0845 5193 257.
- By e-mail form: Send us your order by submitting it via the electronic form on our contact us page. NOTE: If you place your order via the contact us page, please don't send credit card details. We will call you to arrange payment.
- By fax: Our fax number is 01825 700 475
Payment
Payment is required in full at the time of placing your order.
Over the website we accept any of the following methods of payment:
- Credit and debit Cards. Credit cards accepted: MasterCard, Maestro, Solo, Visa, Visa Electron, Switch via PayPal.
For payment by cheque/bank transfer we can only process your order once the payment has cleared.
Online Checkout:
We provide a fast and secure way to order online. Use the ADD TO BASKET button on the product page to add the product to the shopping basket.
This will bring you to the shopping basket. If you like to order another product click CONTINUE SHOPPING. If you made changes in the basket you need to click the UPDATE BASKET button to show the new values.
Once you have all the products you want in the basket click START SECURE CHECKOUT.
This brings you to the DELIVERY page. If your product has free delivery it will be confirmed on that page. If we need to charge for delivery (e.g. for products where we are sure that's the best way to offer you our best price) the delivery costs are displayed. Please Note: All Probiotics products will be charged a Standard fee of £6.95 for a Courier Service to deliver the goods, this is to ensure that the integrity of the Probiotics are maintained.
On the next page we ask for your credit/debit card details. We do not store your card details. They are only used to process your order.
On the next page we show you a PREVIEW of your order. That's before you make any payment. If you are sure that you have the correct product in the basket (e.g. don't forget about the colour) and the correct quantity click the button PLACE ORDER to make payment for your order.
The last page of the online order process is the ORDER CONFIRMATION PAGE. Once you see this page you can be sure that we got all the details. The order confirmation page provides a link to the printable receipt.IMPORTANT NOTICE
PayPal payments: After you have made your PayPal payment, you must click the "Return To Merchant" button that will appear on the PayPal site. That will allow our store to complete your order!
Our intention is to make this process as easy and understandable as possible. If you feel that our checkout process needs improvements, please don't hesitate to contact us. Your feedback is very much appreciated.
